There are two possible outcomes when disputing a complaint: 1) the council sub-committee decides that the editor or publisher has dealt with the complaint and the complainant was satisfied. In this case both the complainant and the editor will be notified there is a resolution to the problem. 2) the council sub-committee may decide that there is a need for further investigation, in which case they will advise the complainant and the publisher or editor accordingly.
The complainant must provide all the documents and evidence related to the problem, including the correspondence exchanged with the publisher or the editor of the journal.
It must be authenticated that the complaint has passed through the proper initial steps before being addressed to the council and its sub-committee that will deal directly with it.
Whereupon the complainant is not satisfied with the outcome, he or she may pass the complaint to the overseeing body of the individual to whom they have initially sent the form.
Before asking the sub-committee of the PIE council for a proper investigation and resolution, the problem must, in the first instance, be presented to the author, publisher or the editor in written form.
Whereby an individual carries concerns about breaching of the ethical editorial guidelines, a complaint may be formulated by submission of PIE’s complaint forms. A complaint may be raised by editors, authors, publishers, readers or peer-reviewers.
Editors and publishers must take prompt action when they detect conflicts of interest. These conflicts have to be managed professionally whether they are by the authors, editors, publishers, the editorial team or the peer-reviewers.
Misleading advertisements must be refused and the policies regarding advertising in relation to the content of the publication must also be declared public.
The decision on what subjects are of interest for the readers and which articles should be published has to be based on quality, accuracy and informative character and not on political, financial or other immediate gains that are in contradiction to the professional ethics.
Editors’ relationship with their publishers or journal owners must be always based on the principles of editorial independence.