Excerpt from the General P.I.E. Guidelines – Dealing with complaints

1.    When dealing with complaints from third parties, editors must follow the  proper channels of communication as certified by PIE;  reasonable expediency in response to complainants should be ensured and immediate action taken to rectify the highlighted errors.

2.    Editors have a duty of responsibility to take swift action if they suspect misconduct or ethical uncertainties relating to the publishing sector; this applies whether they appear on published or unpublished papers. Editors must endeavour to ensure proper investigations are conducted in such cases and, if possible, to obtain immediate resolutions to the problems.

3.    Whereby editors are required to publish retractions, they must be clearly formulated and easily identifiable to readers. Retractions and corrections should be published as soon as an inaccuracy, error or misleading information is recognised.

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